Visiting a Patient

Visiting hours

Inpatient Unit:

  • Morning from: 10:00 – 12:00 hrs
  • Evening from: 16:00 – 22:00 hrs


  • 10:00 – 12:00 hrs
  • 16:00 – 18:00 hrs
  • 20:00 – 22:00 hrs

Neonatal ICU:

  • 24 hours – Parents ONLY

Delivery Room: Anytime but only 1 person at a time Emergency Room: Anytime, 1 person at a time Your family and friends forms a very important part of your journey during their hospitalization in the healing process Visitor guidelines were put together to ensure the safety and long term health of our patients. It is therefore important that the families of our patients will cooperate with the nurses and physicians by respecting the instruction given in order to provide the best care to our patients and their families.

Visits outside of normal visiting hours:

In circumstances where visits outside of normal visiting times are considered to be in the patients best interest and not detrimental to the care of others, special permission maybe granted by the Senior Charge Nurse / Charge Nurse or Physician.

Number of visitors:

  • In rooms where there is more than one patient, please ensure that there are only two visitors at a time ‎for each patient.
  • Only one visitor/attendant is allowed with the patient in the pre-holding and recovery room areas in the ‎Operating Room – this is normally only 1 parent.
  • In the inpatient units, visitors are encouraged to minimize the number of visitors at one time.
  • ‎The bringing of children under 10 years of age is to be discouraged. In critical care areas, only two visitors per patient are allowed at any given time.


Please help us keep the hospital quiet by speaking softly and avoiding unnecessary noise. ‎This will contribute to the patients healing process.


Privacy of the patient is important and therefore visitors may be asked to leave the room during the following times:

  • Tests
  • Treatments, or
  • When the doctor or nurse ‎needs to examine the patient.


Lengthy visits might be tiring to your loved one and long visits might not always be advisable. It is important to communicate with them to ensure what they want or need. Children brings joy and pleasure but their visits should also be monitored closely to ensure their visits do not become tiring for the patient.

Infection Control:

The aim is to reduce the risk of spreading infectious diseases: Persons to be excluded from visiting:

  • Persons with respiratory infection, or any sign of communicable infection.
  • Persons with unidentified skin rashes.
  • Children below 2 years of age.‎

In addition, if your relative is in isolation or has an infection you must follow the instructions given to you by the unit nurses / physicians. Restrictions on the number of visitors must also be strictly adhered to.

Hygiene and safety

  • Handwashing is very important therefore, please ensure that your hands are cleaned and washed on arrival to the hospital as well as when you leave the hospital. Hand sanitizing dispensers are available for visitors use to help prevent the spread of infection.
  • Please do not sit on the patient’s bed or use the patient toilet.
  • Please do not touch any machine in the patient’s room or any devices attached to the patient.
  • Do not bring electrical appliances to the hospital (please refer to the policy for patient owned electrical appliances).
  • Kindly do not bring any items from home (example: food, carpet, furniture, mattress, etc.) unless specifically permitted by the Senior Charge Nurse or designated staff.

Unaccompanied visits

Only parents and grandparents are allowed to visit the Neonatal Intensive Care unit unaccompanied. All other visitors must be accompanied by the parents or grandparents.

Use of mobile phones

Patients and visitors may use mobile phones in most areas of the hospital. Mobile phones are not allowed in certain restricted areas. As a courtesy to others, please set your ringer to low or vibrate. Note that sometimes the doctors or nurses may need to speak on their mobile phones to address clinical issues.


Menu cards are to be completed for patients and attenders in the morning to ensure they get the meals from the chosen menu. Meals will only be provided to attenders of patients who are below 14 years of age and above 60 years.

  • Daman
  • Aafiya
  • Al Madallah TPA
  • NAS
  • Arab Orient-Allianz worldwide
  • Al Buhaira National Insurance Co.
  • Inayah TPA
  • DubaiInsurance
  • AXA Insurance
  • Nextcare
  • Oman Insurance
  • Mednet
  • SOS International
  • Saico Health
  • MSH International
  • Wapmed
  • Al Khazna
  • Neuron